IT Support Specialist

Digital Strategy LLC is seeking an IT Support Specialist to oversee all IT operations in a fully virtual environment, with a focus on scaling IT infrastructure and resources to support company growth. The role includes managing Microsoft 365, Azure DevOps, Power Platform, third-party software such as Adobe, Canva, and Visio, and maintaining an up-to-date asset inventory. The specialist will also ensure compliance with FAR regulations, IT support ticket management, and employee training.

Key Responsibilities:

Manage and scale Microsoft 365, Azure DevOps (90% non-code project delivery), Power Automate, and Power BI.
Oversee deployment and configuration of third-party software platforms including Adobe, Canva, Scribe, and Visio.
Ensure timely laptop deployment, manage IT logistics, and provide remote support for employees.
Plan and implement IT strategies to align with company growth and integration of new software.
Ensure security policies and compliance standards are met for all platforms and devices, including adherence to FAR regulations.
Create, frequently review, and maintain an asset inventory for all company IT equipment, ensuring accuracy and accountability.
Implement IT asset management, including asset tracking, disposal processes, and policies to ensure compliance and efficiency.
Maintain and review IT support tickets, making recommendations for continuous improvements.
Create and implement processes, policies, and templates for all IT operations to ensure consistency and scalability.
Provide training to employees on IT-related matters to enhance awareness and efficiency in using company systems.
Configure and manage device and software management tools (e.g., Intune) for scalability.
Monitor system performance, ensuring scalability and efficiency.
Implement and manage disaster recovery and backup plans.

Qualifications:

Bachelor’s degree in IT or a related field.
5+ years of experience in IT management and system administration.
Hands-on experience with Microsoft 365, Azure DevOps, Power Platform, and third-party tools.
Strong knowledge of cloud technologies, scalability, and security practices.
Familiarity with FAR (Federal Acquisition Regulation) compliance and related processes.
Ability to troubleshoot and resolve issues related to laptops, connectivity, and software remotely.
Experience in asset inventory creation, frequent review, and maintenance.
Proven ability to implement scalable IT solutions for a growing virtual workforce.
Strong skills in managing IT support tickets and identifying areas for improvement.
Experience in implementing IT asset management, including disposal processes and policies.
Excellent communication skills for training employees and documenting processes.

Min. Citizenship Status Required: U.S. Citizen

Digital Strategy is a a fully woman-owned and operated small business. We pride ourselves in combining the customer service of a small business with the depth of knowledge of a veteran firm, and strive to deliver cutting edge solutions with an understanding of our customer's environment.

In addition to the flexibility of working remotely, we offer a generous benefits package that includes Health and Life insurance, 401K plan, and Paid-Time-Off, plus 11 Federal holidays!

To Apply: Please apply through Indeed